
It’s been said that repeat business and referrals are the highest compliments a customer can pay a small business owner. However, in a day when nearly everyone is online at least once a day, it is more important than ever to ensure your online presence is matching the hard work and efforts you have put into making your small business a success. That’s where online reputation management comes in.
Reputation management is more than a public relations concept. It is a means by which to interact with customers, and sometimes resolve their questions and concerns. Are you aware of each and every comment that is being posted online about your small business? Unless you can answer a confident and emphatic “yes,” we can offer the solutions you need to manage dissatisfied or simply inquisitive customers.
Customers who do not receive a timely response to their online inquiries (or no response at all) are apt to share this experience with their friends, family and co-workers, which could translate into negative consequences for your small business.
Our online reputation management experts will work with you to ensure your small business is always putting its best face forward, online and beyond.